Privacy Policy
At Taiwan Trek Nepal, your privacy is extremely important to us. We are committed to protecting the personal information you share with us and being transparent about how we use it. This Privacy Policy outlines how we collect, manage, and safeguard your information when you interact with our services. By using our website or booking a trip with us, you agree to the practices described here. We collect only the information necessary to plan your travel experiences and ensure your safety and satisfaction. Please be assured that we do not share your personal details without your consent, unless required by law. If you have any concerns or questions about how your information is handled, feel free to reach out to us. Your trust is valuable to us, and we are dedicated to protecting your privacy at all times.
1. Information We Collect
To provide excellent trekking and travel services, we collect the following types of information:
- Personal Identification Information: Your full name, email address, contact number, passport details, emergency contact information, and other personal details necessary for planning and confirming your trip.
- Health Information: For certain high-altitude or physically demanding treks, we may request health details or a medical certificate to ensure your safety.
- Payment Information: Credit card details, bank information, or other payment-related data for processing your bookings securely.
- Travel Preferences and Feedback: Information about your preferences, interests, and feedback you share with us regarding our services.
2. How We Use Your Information
We use the information you provide for the following purposes:
- Booking and Confirmation: To confirm your reservations, plan your itinerary, and ensure that all travel arrangements are made properly.
- Health and Safety: To evaluate your fitness and prepare suitable trekking routes or support, ensuring your safety throughout the journey.
- Communication: To keep you informed about your trip, send itinerary updates, notify you about any changes, and respond to your inquiries.
- Improvement of Services: To analyze reviews and feedback so we can enhance the quality of our tours and customer service.
- Marketing and Promotions: With your consent, we may send newsletters, trip announcements, or offers. You may opt out at any time.
3. How We Protect Your Information
We take multiple steps to protect your personal data and ensure it stays secure:
- Encryption: We use industry-standard encryption to safeguard sensitive data like payment information during transmission.
- Access Controls: Only authorized team members and service providers have access to your personal data, and only when it’s necessary.
- Third-Party Services: If needed, we share your data with trusted partners (e.g., payment processors, hotel providers), and they are required to follow privacy regulations and maintain confidentiality.
4. Sharing Your Information
Taiwan Trek Nepal does not rent, sell, or exchange your personal information for marketing purposes. However, in some cases, we may need to share your information, including:
- Service Providers: To coordinate your travel plans, we share relevant details with hotels, guides, transportation services, and similar partners.
- Legal Requirements: If required by law, regulation, or legal process, we may disclose personal information to relevant authorities.
- Emergency Situations: In the case of a medical emergency or safety issue, your information may be shared with emergency responders or local authorities.
5. Cookies and Tracking Technologies
To make your browsing experience smoother, our website uses cookies and similar tools. These include:
- Cookies: Small files that help remember your settings, login details, and enhance website performance.
- Analytics Tools: We may use tools like Google Analytics to study how users interact with our site. These tools may collect data such as IP addresses, browser types, and time spent on pages.
You can manage or disable cookies through your browser settings. However, some features of the website might not function properly if cookies are disabled.
6. Your Rights Regarding Your Information
You have the following rights regarding your personal information:
- Access: You can request a copy of the data we have about you.
- Correction: You can ask us to correct inaccurate or outdated personal information.
- Deletion: You may request that we delete your information unless legal obligations prevent us from doing so.
- Opt-Out: You may unsubscribe from marketing emails or promotional messages at any time by clicking “unsubscribe” or contacting us directly.
7. Retention of Your Information
We retain your personal data for only as long as necessary to fulfill the purposes listed in this Privacy Policy or as required by law. Once your data is no longer needed, we securely delete or anonymize it.
8. Third-Party Websites
Our website may contain links to third-party websites, such as partners or affiliated tour providers. Please note that these websites have their own privacy policies, and Taiwan Trek Nepal is not responsible for their data practices. We advise you to review their policies before sharing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in laws or how we operate. Any updates will be posted on this page, along with a new “last updated” date. We encourage you to review this policy regularly to stay informed about how your information is used.
